1. Click ‘Buy Now’ for any products that you wish to purchase.
2. Key in your payment details.
3. Click ‘Place order’. You will receive a purchase confirmation via email.
4. Log in to your account and go to ‘My Wallet’. You will see your token balance reflected.
1. Arrive at our detailing center and inform our service advisor what services you require.
2. Our service advisor will send a token request to your account.
3. Log in to your account.
4. Go to ‘Token Request’ and review the requested service from the vendor.
5. Click Accept or Reject for the requested service.
6. The service will begin once you have clicked Accept.
Yes, you can. As long as they use your user account info and the token request is accepted, we will provide the service.
All tokens are valid for 6 months from day of purchased unless specify otherwise. There will be no refund if the validity has lapse.
No. We only use tokens purchased via LajuWash.com. You can pay via credit or debit card to the website only.
Yes. As long as the value of the wash token is higher or equivalent, you can redeem the service. There will be no refund or credit for the excess amount.
You can bring Bikes, Hatchback, Sedan, Sports, Classic, MPV, SUV, EV, Non-Commercial Vehicles, Non-Racing and Non-Muddied Vehicles.
They should not be higher than 2.4 meters and weight more than 2.5 tons.
We do not accept vehicles that are involved in flood or other forms of damage.
No. We are not equipped to remove grease, grime or mud from specialized vehicles.
Yes. We provide shaded seating, tables, drinking water and mobile phone fast charging at our waiting lounge. Washrooms are available too.
Usually 10-25 minutes per car and 5-10 minutes per bike depending on its condition.
Signature Series will usually require 2 (two) days to complete. You should drop your car before 11am and it should be ready the next day at 5.30pm. If we require more time, we will inform you in advance. To avoid disappointment or delays, you should contact the branch manager before leaving the vehicle with us. Contact branch manager here: lajuwash.com/locations .
No. All valuable items must be removed as we are unable to track or monitor them. Only crumpled paper or crumpled tissue will be automatically disposed.
No. You must collect the vehicle at the agreed time once the service is completed. We will not be liable for any damages or loss incurred and a late collection fee of RM100/day may be imposed.
Yes. The branch manager contact is listed here: lajuwash.com/locations.